At b9gama, protecting the personal data of our Pakistani players is a core commitment, not an afterthought. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used, and the controls you have over your own data.
These six principles summarise our approach to data privacy. The complete legal text is in the sections below.
Every connection to b9gama is secured with industry-standard 256-bit SSL encryption. Your personal details, payment information, and account credentials are transmitted through fully encrypted channels at all times.
b9gama only collects the personal data that is strictly necessary to operate your account, verify your identity, process payments, and comply with anti-money laundering obligations. We do not collect data beyond what is operationally required.
b9gama does not sell, rent, or trade your personal data to any third-party advertiser or marketing company. Your information is used exclusively for platform operations and is never monetised by sharing it externally.
USDT and BTC deposits on b9gama offer an additional layer of financial privacy for Pakistani players. Crypto transactions are processed on-chain and are not routed through traditional banking channels, helping you manage your financial footprint.
You retain the right to access, correct, export, or request deletion of your personal data at any time. b9gama provides straightforward mechanisms to exercise these rights by contacting our support team directly.
All player data is stored on hardened, access-controlled servers with strict internal permission tiers. Only authorised b9gama personnel with a legitimate operational need may access personal account data, and all such access is logged and audited.
The table below provides a plain-language summary of the categories of personal data b9gama collects and the primary purpose for each category.
| Data Category | Examples | Primary Purpose | Retention Period |
|---|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, nationality | Account registration, KYC verification, age compliance (21+) | Duration of account + 5 years post-closure |
| Contact Data | Email address, mobile number, residential address (Karachi, Lahore, Islamabad, etc.) | Account communication, security alerts, support correspondence | Duration of account + 3 years post-closure |
| Financial Data | USDT wallet address, JazzCash/EasyPaisa number, HBL/UBL/Meezan bank details | Payment processing, withdrawal verification, AML compliance | Duration of account + 7 years post-closure |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation | Up to 24 months from collection |
| Gameplay Data | Bet history, game selections, sports betting activity (PSL, cricket, UFC), bonus usage | Account management, responsible gaming monitoring, dispute resolution | Duration of account + 5 years post-closure |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer service quality, compliance evidence, dispute records | 3 years from date of communication |
This Privacy Policy ("Policy") sets out how b9gama ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use any part of the b9gama website and gaming services.
b9gama is committed to handling your personal information with transparency, integrity, and in compliance with applicable international data protection standards. We recognise that the Pakistani player community places significant trust in b9gama when sharing personal and financial details, and we take that responsibility seriously.
By registering an account, making a deposit, or otherwise using the b9gama platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy is read together with b9gama's Terms & Conditions and Responsible Gaming Policy.
b9gama acts as the data controller in respect of all personal data collected through the platform. As data controller, b9gama determines the purposes and means by which your personal data is processed. b9gama operates under an international gaming licence framework and adheres to data protection obligations applicable within that regulatory context.
All requests relating to your personal data — including access requests, correction requests, deletion requests, or complaints — should be directed to b9gama's data protection contact at [email protected] with the subject line "Data Privacy Request".
b9gama collects the following categories of personal data, as described in the overview table above. The full breakdown is as follows:
b9gama collects personal data through the following channels:
b9gama uses your personal data for the following specific purposes:
b9gama processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:
b9gama does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the following limited and controlled circumstances:
b9gama supports USDT (TRC-20 and ERC-20) and Bitcoin (BTC) deposits and withdrawals, which are particularly popular among Pakistani players seeking an alternative to traditional banking channels. There are specific privacy considerations relevant to cryptocurrency transactions on b9gama:
b9gama uses cookies and similar tracking technologies on its platform. A cookie is a small text file stored on your device that allows the platform to recognise your browser and remember certain information about your session and preferences.
b9gama uses the following categories of cookies:
You may adjust your browser settings to refuse non-essential cookies; however, doing so may affect the functionality of certain platform features. b9gama does not use third-party advertising cookies or cross-site tracking cookies.
b9gama retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The specific retention periods for each data category are outlined in the overview table in Section 3 above.
As a general principle:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
b9gama recognises and respects the following data subject rights. You may exercise any of these rights by contacting [email protected] with the subject line "Data Privacy Request":
b9gama will respond to all valid data rights requests within thirty (30) calendar days of receipt. In complex cases, we may extend this period by a further thirty (30) days, with prior notification.
b9gama implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
While b9gama implements industry-leading security measures, no digital platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable two-factor authentication on their accounts to further protect their data.
b9gama enforces a strict minimum age of 21 years for all players. The platform does not knowingly collect personal data from any individual under the age of 21. Age verification is conducted during the account registration and KYC process for every new b9gama account.
If b9gama discovers that personal data has been collected from a person under 21 years of age — whether through a false declaration or otherwise — the following steps will be taken immediately:
If you are a parent or guardian and believe that a person under 21 in your care has registered on b9gama, please contact us immediately at [email protected] so that we can act promptly.
As an internationally operated platform, b9gama may transfer your personal data to service providers and infrastructure partners located outside of Pakistan. These transfers are necessary to deliver the platform's core services, including payment processing, KYC verification, game provision, and technical infrastructure.
b9gama ensures that all international data transfers are carried out with appropriate safeguards in place, including:
By using the b9gama platform, you acknowledge and consent to the transfer of your personal data to third-party service providers in other jurisdictions as described in this section, subject always to the protections outlined in this Policy.
b9gama reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable laws, or regulatory requirements. When material changes are made, b9gama will:
Your continued use of b9gama following the notification period constitutes acceptance of the revised Privacy Policy. If you do not agree with any amendment, you have the right to close your account and request deletion of your personal data in accordance with Section 11 of this Policy.
We encourage all Pakistani players to review this Privacy Policy periodically to stay informed about how b9gama protects their personal data.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact b9gama's data protection team using the details below:
b9gama takes all privacy complaints seriously. If you submit a formal complaint, our data protection team will acknowledge receipt within five (5) business days and provide a substantive response within thirty (30) calendar days. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction.
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